Utility Billing & Accounts Specialist

City of Cedar Park; Hall City (FL); On-site; USD 26,000 - 39,000; Full time

Job summary

The City of Cedar Park seeks a Municipal Utility Billing Clerk to deliver outstanding service to customers by phone, email, and in person. You will manage billing data, process payments, and support service actions for residential and commercial accounts.

Responsibilities include handling account information, reconciling cash, and ensuring billing accuracy. Proficiency with billing software and strong communication skills are essential.

Qualifications

• One (1) year of related experience, including customer service and accounts receivable experience, preferably in a utility billing or municipal environment.
• High School Diploma or GED; any equivalent combination of education, training and experience is acceptable.
• Experience with GAAP and basic cash-handling procedures.
• Proficient with computerized utility billing and accounting systems.

Responsibilities

• Provides excellent customer service to utility customers via telephone, email, and in person; responds to inquiries from customers and City employees regarding utility accounts, fees, services, and billing.
• Corresponds with customers in a professional manner and assists with resolving questions and concerns related to utility services and accounts.
• Accesses, reviews, and maintains detailed customer account information, including customer contact information, billing history, and other account records.
• Assists residential and commercial customers with establishing new utility service, transferring service, and disconnecting service.
• Accepts and accurately processes utility payments and other fees received in person, by telephone, through the mail, and through online payment systems.
• Closes out and balances cash registers and payment batches on a daily basis in accordance with established procedures.

Skills

Customer service

Accounts receivable

GAAP

Cash handling

Data entry accuracy

Communication skills

Multitasking

Spanish preferred

Education

High school diploma or GED

Tools

Billing software

Office software

Job description

The City of Cedar Park seeks a Municipal Utility Billing Clerk to deliver outstanding service to customers by phone, email, and in person. You will manage billing data, process payments, and support service actions for residential and commercial accounts.

Responsibilities include handling account information, reconciling cash, and ensuring billing accuracy. Proficiency with billing software and strong communication skills are essential.