Lead Utilities Billing and Customer Service Specialist

City of Hamilton, Ohio; Hamilton (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

The City of Hamilton, Ohio is seeking an experienced accounting clerk to perform clerical and technical accounting work, including processing, reviewing, and maintaining financial accounts and customer records. This role involves frequent public contact and requires independent judgment under supervision.

Responsibilities include handling payments, answering inquiries, researching billing issues, and generating reports while ensuring accuracy under time pressure; work may be stress-laden and

Qualifications

• Graduation from high school or possession of a GED.
• 1–2 years experience in bookkeeping, data entry, computerized accounting or general office procedure.
• Equivalent combination of experience and training acceptable.

Responsibilities

• Processes and verifies work orders, purchase orders, checks and other financial documents.
• Researches errors and corrects billing, account, voucher, work order or other financial records.
• Performs computerized accounting and account lookup and/or data entry.
• Answers utility billing, utility service, construction fee and parking ticket questions from customers and the public.
• Negotiates with customers regarding unpaid utility bills and monitors payment agreements.
• Researches and prepares reports on customer credit histories and balances accounts.
• Accepts payments on deposits, fees and debts.
• Assists customer with paperwork and vouchers and prepares activity reports.
• Processes and tracks utility service requests; reconciles payments and records.
• Checks documents for accuracy and completeness.
• Attends meetings and performs related work as required.

Skills

Utility billing policies

General accounting

English composition

Data entry

Customer service

Education

High school diploma or GED

Tools

Word processing

Spreadsheet

Database

Mainframe software

Job description

The City of Hamilton, Ohio is seeking an experienced accounting clerk to perform clerical and technical accounting work, including processing, reviewing, and maintaining financial accounts and customer records. This role involves frequent public contact and requires independent judgment under supervision.

Responsibilities include handling payments, answering inquiries, researching billing issues, and generating reports while ensuring accuracy under time pressure; work may be stress-laden and