Guest Experience Coordinator - Welcoming & Admin

CVS Health; Shreveport (LA); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive, welcoming environment for patients from all backgrounds. You will handle check-ins, forms, co-pays and EMR updates, while keeping operations smooth and friendly across the service team.

This full-time role requires strong computer skills, Spanish/Polish/Russian language ability where needed, and reliable communication. CVS Health benefits and regional flexibility support this position.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in multiple languages as needed by local communities.
• US work authorization.

Responsibilities

• Welcoming patients and guests.
• Checking in patients and assisting with forms.
• Collecting co-pays and updating patient information.
• Scheduling and rescheduling appointments in the EMR system.
• Answering and routing phone calls; handling outbound calls.
• Managing faxes and maintaining room cleanliness.
• Possible center floats within the region.

Skills

Strong computer skills

Professional phone etiquette

Fluent in Spanish

Fluent in Polish

Fluent in Russian

US work authorization

Education

Some college

Tools

Google Suite

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive, welcoming environment for patients from all backgrounds. You will handle check-ins, forms, co-pays and EMR updates, while keeping operations smooth and friendly across the service team.

This full-time role requires strong computer skills, Spanish/Polish/Russian language ability where needed, and reliable communication. CVS Health benefits and regional flexibility support this position.