Bilingual Welcome Coordinator – Spanish Speaking

8350 Oak Street Health MSO LLC; Berwyn (IL); On-site; USD 48,712,000 - 89,687,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health welcomes patients and guests as part of a friendly, efficient service team. The Welcome Coordinator will check in patients, assist with forms, manage co-pays, and update records in the EMR system.

The role requires strong computer skills, Google Suite familiarity, and professional phone etiquette. Fluency in Spanish or other community languages is valued, along with US work authorization. Some college and customer service experience are preferred.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.
• Strongly preferred experience in customer service setting.
• Strongly preferred Some college.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Strong computer skills

Google Suite

Phone etiquette

Spanish language proficiency

US work authorization

Customer service experience

Some college preferred

Education

Some college

Job description

Oak Street Health welcomes patients and guests as part of a friendly, efficient service team. The Welcome Coordinator will check in patients, assist with forms, manage co-pays, and update records in the EMR system.

The role requires strong computer skills, Google Suite familiarity, and professional phone etiquette. Fluency in Spanish or other community languages is valued, along with US work authorization. Some college and customer service experience are preferred.