Bilingual Welcome Coordinator - Spanish

Oak Street Health, part of CVS Health; Chicago (IL); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401K match

Job summary

Oak Street Health in Chicago seeks a Welcome Coordinator who is bilingual in Spanish to create an inclusive environment for patients and guests. You will manage check-ins, help with forms, collect co-pays, and keep electronic medical records updated, while coordinating appointments and handling calls and faxes.

The role requires strong computer skills, Spanish fluency, and US work authorization. Some college preferred; experience in customer service is a plus.

Qualifications

• Strong computer skills and basic knowledge of Google Suite required.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities we serve (where necessary).

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Skills

Google Suite

Phone etiquette

Spanish fluency

Education

Some college preferred

Tools

EMR platform

Job description

Oak Street Health in Chicago seeks a Welcome Coordinator who is bilingual in Spanish to create an inclusive environment for patients and guests. You will manage check-ins, help with forms, collect co-pays, and keep electronic medical records updated, while coordinating appointments and handling calls and faxes.

The role requires strong computer skills, Spanish fluency, and US work authorization. Some college preferred; experience in customer service is a plus.