Bilingual Welcome Coordinator — Spanish

Oak Street Health, part of CVS Health; Berwyn (IL); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health in Berwyn, IL, is seeking a Welcome Coordinator (Bilingual Spanish) to create an inclusive environment for patients and to make a positive first and last impression. You will handle scheduling, check-in, forms, and coordinate communications to support a high-touch patient experience.

The role reports to the Practice Manager within the Service Team and may require occasional travel to nearby centers. Fluency in Spanish and strong customer service skills are essential.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.
• US work authorization.
• Experience in customer service settings welcomed.
• Some college is preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Computer skills

Google Suite

Phone etiquette

Spanish fluency

Multilingual capability

US work authorization

Education

Some college

Job description

Oak Street Health in Berwyn, IL, is seeking a Welcome Coordinator (Bilingual Spanish) to create an inclusive environment for patients and to make a positive first and last impression. You will handle scheduling, check-in, forms, and coordinate communications to support a high-touch patient experience.

The role reports to the Practice Manager within the Service Team and may require occasional travel to nearby centers. Fluency in Spanish and strong customer service skills are essential.