Bilingual Volunteer & Social Services Coordinator

Bernal Heights Neighborhood Center; San Francisco (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Bernal Heights Neighborhood Center is seeking a Bilingual Volunteer & Social Services Coordinator to engage the community in volunteer opportunities, support seniors and adults with disabilities, and connect participants to social services in Bernal Heights, Excelsior, and Outer Mission.

The role requires arranging intake assessments, maintaining volunteer records, and collaborating with staff across BHNC programs to ensure quality service delivery.

Qualifications

• Experience with Microsoft Office programs required.
• Bilingual Spanish and English required.
• Ability to work in an active setting with staff and volunteers.
• Ability to provide excellent customer service.
• Ability to perform simple addition and subtraction; copying figures, counting, and recording.
• Ability to observe and troubleshoot issues; ability to deal with multiple tasks.
• Ability to lead with initiative and adapt to changes in a highly energetic work environment.
• Superior verbal and written communication skills; strong time management and organization skills.
• Experience or desire to learn the DAS GetCare database and Dalia benefits platform.

Responsibilities

• Provides engagement and community outreach/tabling to solicit participants and volunteers for programs, food pantries and community events.
• Assist in the placement, supervision and scheduling of volunteers.
• Maintains comprehensive records on the selection, training and activities of volunteers.
• Maintain effective communication with volunteers, co-workers and supervisors; maintain volunteer records including statistics, hours, and database.
• Responds to public inquiries to provide information on the volunteer programs.
• Complete intakes and assessments for incoming participants for the Active Senior Program and process electronically using the GetCare system.
• Provide direct short-term social services such as completing applications, translations, reviewing correspondence, information and referrals for a variety of services.
• Complete participant charting, monthly reports, and other documentation as required by BHNC and funding sources.
• Evaluate client needs, follow-up and document progress notes to ensure quality and effective service delivery for participants.
• Provide administrative support during programming for activities, field trips, newsletters, translations, etc.
• Attend all BHNC meetings, events and activities and participate in staff/advisory meetings.

Skills

Bilingual Spanish and English

Customer service

Time management

Verbal and written communication

Interpersonal skills

Education

BA/AA/AS degree + 1 year experience

Tools

Microsoft Office

DAS GetCare

Dalia benefits platform

Job description

Bernal Heights Neighborhood Center is seeking a Bilingual Volunteer & Social Services Coordinator to engage the community in volunteer opportunities, support seniors and adults with disabilities, and connect participants to social services in Bernal Heights, Excelsior, and Outer Mission.

The role requires arranging intake assessments, maintaining volunteer records, and collaborating with staff across BHNC programs to ensure quality service delivery.