Volunteer Coordinator/Social Services

Bernal Heights Neighborhood Center; San Francisco (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Bernal Heights Neighborhood Center is seeking a Bilingual Volunteer & Social Services Coordinator to engage the community in volunteer opportunities, support seniors and adults with disabilities, and connect participants to social services in Bernal Heights, Excelsior, and Outer Mission.

The role requires arranging intake assessments, maintaining volunteer records, and collaborating with staff across BHNC programs to ensure quality service delivery.

Qualifications

• Experience with Microsoft Office programs required.
• Bilingual Spanish and English required.
• Ability to work in an active setting with staff and volunteers.
• Ability to provide excellent customer service.
• Ability to perform simple addition and subtraction; copying figures, counting, and recording.
• Ability to observe and troubleshoot issues; ability to deal with multiple tasks.
• Ability to lead with initiative and adapt to changes in a highly energetic work environment.
• Superior verbal and written communication skills; strong time management and organization skills.
• Experience or desire to learn the DAS GetCare database and Dalia benefits platform.

Responsibilities

• Provides engagement and community outreach/tabling to solicit participants and volunteers for programs, food pantries and community events.
• Assist in the placement, supervision and scheduling of volunteers.
• Maintains comprehensive records on the selection, training and activities of volunteers.
• Maintain effective communication with volunteers, co-workers and supervisors; maintain volunteer records including statistics, hours, and database.
• Responds to public inquiries to provide information on the volunteer programs.
• Complete intakes and assessments for incoming participants for the Active Senior Program and process electronically using the GetCare system.
• Provide direct short-term social services such as completing applications, translations, reviewing correspondence, information and referrals for a variety of services.
• Complete participant charting, monthly reports, and other documentation as required by BHNC and funding sources.
• Evaluate client needs, follow-up and document progress notes to ensure quality and effective service delivery for participants.
• Provide administrative support during programming for activities, field trips, newsletters, translations, etc.
• Attend all BHNC meetings, events and activities and participate in staff/advisory meetings.

Skills

Bilingual Spanish and English

Customer service

Time management

Verbal and written communication

Interpersonal skills

Education

BA/AA/AS degree + 1 year experience

Tools

Microsoft Office

DAS GetCare

Dalia benefits platform

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $26.00 To $28.00 Annually

JOB SUMMARY

Do you love working with older adults and have a passion for serving the community? Do you see housing aligned with services as critical for housing stability? You might be a great match for this position.

Under the direction of the Senior Program Supervisor, the Bilingual Volunteer & Social Services Coordinator plays a proactive role in engaging the community to become involved with our volunteer opportunities in our food pantries and programs while assisting active and at-risk seniors in accessing and receiving social services. This position serves seniors and adults with disabilities living in the Bernal Heights, Excelsior and Outer Mission by: providing short-term social services within our Active Senior Program and receiving referrals from other BHNC programs and outside agencies. This person assertively outreaches, leads our pantry efforts and connects volunteers to serve our programs. Our ideal candidate is a reliable with a solid attendance history that also takes initiative, communicates well, has great administrative skills. This individual is able to work with a diverse group of staff, community members, and community partners.

PRIMARY RESPONSIBILITIES

• Provides engagement and community outreach/tabling to solicit participants and volunteers for programs, food pantries and community events.
• Assist in the placement, supervision and scheduling of volunteers (such as the trainings they should attend, materials they should have)
• Maintains comprehensive records on the selection, training and activities of volunteers
• Maintain effective communication with volunteers, co-workers and supervisors. Maintain volunteer records including: statistics, volunteer hours, and database
• Responds to public inquiries to provide information on the volunteer programs
• Complete intakes and assessments for incoming participants for the Active Senior Program and process electronically using the DAAS GetCare (CMS) system.
• Provide direct short-term social services such as: completing applications, translations, reviewing correspondence, information and referrals for a variety of services and arranging for care and other services needed for participants who attend the senior center
• Complete participant charting, monthly reports, and other documentation as required by BHNC and funding sources
• Evaluate client needs, follow-up and document progress notes to ensure quality and effective service delivery for participants
• Provide administrative support and assistance during programming for activities, field trips, newsletters, translations, etc.
• Attend all BHNC meetings, events and activities as requested. Participation in meetings including: monthly Senior Staff, BHNC Staff, and advisory committee meetings and company outreach events throughout the year.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, EXPERIENCE

• Experience with Microsoft Office programs required.
• Bilingual Spanish and English required.
• Ability to work in an active setting with staff and volunteers.
• Ability to provide excellent customer service.
• Ability to perform simple addition and subtraction; copying figures, counting, and recording.
• Ability to observe and troubleshoot issues; ability to deal with multiple tasks.
• Ability to lead with initiative and adapt to changes in a highly energetic work environment.
• Superior verbal and written communication skills; strong time management and organization skills.
• Excellent demonstration of interpersonal and collaboration skills.
• Experience or desire to learn the DAS GetCare database and Dalia benefits platform.

PREFERRED REQUIREMENTS

• BA/AA/AS degree plus one year of experience or 2 years of experience providing social services. Prefer at least 2 years experience providing volunteer and/or social services to adults/seniors preferably at a community center or similar setting.
• Must have valid Driver’s License with three year good driving history
• First Aid, CPR, and AED training preferred

PHYSICAL DEMANDS

• Occasional standing, walking up or down stairs, stoop, kneel, and crouch
• Light Work: Exerting up to 50 lbs. of force rarely, exerting 10-20 lbs. of force constantly to move objects
• This is a physically active position that involves stamina.
• Dirt is common during cleaning part of job tasks continually
• Noise while completing checklists/job tasks daily

BHNC is an at will, equal opportunity employer.