Housing & Community Support Case Manager

Bernal Heights Neighborhood Center; San Francisco (CA); On-site; USD 58,000 - 66,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life insurance

401(k)

Paid time off and holidays

Employee assistance

Professional development

Paid lunch

Monthly cell phone stipend

Job summary

Bernal Heights Neighborhood Center (BHNC) is seeking a compassionate Case Manager/Service Coordinator to support adults, older adults, people with disabilities, and families at Bernal Gateway Apartments in San Francisco. The role combines individualized support with resident engagement to strengthen housing stability, wellbeing, and belonging.

Responsibilities include intakes, needs assessments, service planning, benefits navigation, crisis response, and organizing community activities.

Qualifications

• Strong communication, organization, follow-up, and conflict resolution skills.
• Experience with resident assessments, service planning, resource navigation, and confidential documentation.
• Knowledge of San Francisco community resources and a commitment to culturally responsive services.
• Fluency in spoken and written Spanish and effective communication in English is preferred.
• Three or more years of case management or service connection experience; affordable housing or community engagement experience; a related college degree; familiarity with Salesforce, GetCare, Asana, or similar systems.

Responsibilities

• Conduct intakes and needs assessments, develop individual service plans, and follow through on resident goals and referrals.
• Connect residents to benefits, food assistance, healthcare, transportation, legal resources, employment, and family services.
• Help residents navigate lease requirements, recertifications, rent arrears, and resources to prevent eviction.
• Coordinate with property management and community providers while protecting resident confidentiality.
• Respond to crises within your training and role, connecting residents to appropriate support.
• Organize resident meetings, workshops, community events, and leadership opportunities.
• Conduct outreach and maintain accurate service records, attendance data, and outcome documentation.

Skills

Communication

Organization

Follow-up

Conflict resolution

Resident assessments

Service planning

Resource navigation

Confidential documentation

Spanish

English

Education

Related college degree

Tools

Salesforce

GetCare

Asana

Job description

Bernal Heights Neighborhood Center (BHNC) is seeking a compassionate Case Manager/Service Coordinator to support adults, older adults, people with disabilities, and families at Bernal Gateway Apartments in San Francisco. The role combines individualized support with resident engagement to strengthen housing stability, wellbeing, and belonging.

Responsibilities include intakes, needs assessments, service planning, benefits navigation, crisis response, and organizing community activities.