Bilingual Universal Tickets Sales Specialist (VIP Upgrades)

Universal Studios; Burbank (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Complimentary admission to Universal's

Complimentary tickets for friends and

Discounts on food and merchandise

Growth opportunities

Wellness programs

Resume building workshops

Job summary

Universal Studios is seeking a Bilingual Destination Universal Sales Specialist to work at off-property Universal-branded desks in the South Bay area of San Diego. You will use consultative sales to offer tickets, passes, and select third‑party experiences while delivering a warm, informative guest experience.

Fluency in English and Spanish is preferred; you must be able to stand for extended periods and work weekends/holidays.

Qualifications

• Fluency in English and Spanish a plus.
• Face-to-face sales or customer service experience required.
• Strong communication and interpersonal skills.
• Flexible schedule including weekends/holidays; reliable attendance.
• Ability to stand for extended periods and work indoors/outdoors.
• Professional attire and brand representation required.

Responsibilities

• Sell Universal Studios Hollywood tickets, passes, and third‑party products using a consultative approach.
• Identify and convert upgrade opportunities for guests.
• Explain product options, pricing, and value propositions clearly.
• Meet or exceed individual and location sales goals.
• Serve as a welcoming, knowledgeable contact at Universal‑branded desks.
• Engage guests to understand plans and suggest enhancements.
• Assist with questions and guest recovery as needed.
• Act as a brand ambassador with professionalism and warmth.
• Build strong relationships with internal and external partners.
• Maintain knowledge of Universal offerings and ticket policies.
• Process transactions according to SOPs and track sales activity.

Skills

Bilingual English/Spanish

Face-to-face sales

Customer service

Communication skills

Reliability and flexibility

Standing for long periods

Tools

POS systems

CRM tools

Job description

Universal Studios is seeking a Bilingual Destination Universal Sales Specialist to work at off-property Universal-branded desks in the South Bay area of San Diego. You will use consultative sales to offer tickets, passes, and select third‑party experiences while delivering a warm, informative guest experience.

Fluency in English and Spanish is preferred; you must be able to stand for extended periods and work weekends/holidays.