Bilingual Destination Tickets & Experience Sales Specialist

Universal Studios; South Bay (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Complimentary admission to Universal

Tickets for friends and family

Discounts on food and merchandise

Resume building workshops

Growth opportunities

Wellness programs

Job summary

NBCUniversal is hiring a Bilingual Destination Universal Sales Specialist in the South Bay area to drive tickets and upgrades with a consultative, guest-focused approach. You’ll be the friendly face at Universal-branded desks, explaining options and promotions while delivering memorable guest experiences.

Responsibilities include meeting sales goals, using POS and CRM tools, and maintaining up-to-date knowledge of offerings. Flexibility for weekends and holidays is required.

Qualifications

• Must be fluent in English and Spanish.
• Face-to-face sales or customer service experience.
• Strong communication and interpersonal skills.
• Flexible schedule including weekends and holidays.

Responsibilities

• Sell Universal Studios Hollywood tickets and passes using a consultative, guest-focused approach.
• Identify upgrade opportunities and explain pricing and value propositions.
• Meet or exceed individual and location sales goals.
• Serve as a welcoming, knowledgeable point of contact at Universal-branded desks.
• Maintain knowledge of offerings, promotions, and ticket policies.
• Process transactions accurately and track sales activity.

Skills

Bilingual English/Spanish

Sales experience

Customer service

Communication skills

Reliability

Professional appearance

Tools

Pos systems

CRM tools

Job description

NBCUniversal is hiring a Bilingual Destination Universal Sales Specialist in the South Bay area to drive tickets and upgrades with a consultative, guest-focused approach. You’ll be the friendly face at Universal-branded desks, explaining options and promotions while delivering memorable guest experiences.

Responsibilities include meeting sales goals, using POS and CRM tools, and maintaining up-to-date knowledge of offerings. Flexibility for weekends and holidays is required.