Bilingual Ticket & Experience Sales Specialist (Off-Property)

Universal Studios; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Complimentary admission to Universal

Tickets for friends/family

Discounts on food and merchandise

Building friendships

Resume building workshops

Growth opportunities

Wellness programs

Job summary

Universal Studios is seeking a bilingual Destination Universal Sales Specialist to join our 365-day sales operation. This guest-facing role focuses on achieving sales goals while delivering a positive guest experience at Universal-branded off-property locations in the South Bay area of San Diego.

You’ll act as an off-site extension of the Universal brand, selling park tickets and select third-party offerings.

Qualifications

• Bilingual English and Spanish required or preferred.
• Face-to-face sales or customer service experience.
• Strong communication and interpersonal skills.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Sell Universal Studios Hollywood tickets, passes, and approved third-party products using a consultative, guest-focused approach.
• Identify and convert upgrade opportunities, including for guests who previously purchased tickets online.
• Clearly explain product options, pricing, and value propositions to support informed purchase decisions.
• Meet or exceed individual and location sales goals.
• Serve as a welcoming, knowledgeable point of contact at Universal-branded desks.
• Engage guests to understand their plans and recommend enhancements that improve their visit.
• Assist with questions, problem-solving, and guest recovery as needed.
• Act as a brand ambassador, representing Universal Studios Hollywood with professionalism and warmth.
• Foster good working relationships with internal and external partners through honesty and integrity.
• Maintain strong knowledge of Universal offerings, promotions, and ticket policies, as well as select third-party offerings.
• Accurately process transactions in accordance with standard operating procedures.
• Track sales activity and performance metrics, and communicate results and insights to leadership.
• Perform other duties as assigned

Skills

Bilingual English/Spanish

Face-to-face sales experience

Customer service experience

Strong communication skills

Flexible schedule weekends/holidays

Job description

Universal Studios is seeking a bilingual Destination Universal Sales Specialist to join our 365-day sales operation. This guest-facing role focuses on achieving sales goals while delivering a positive guest experience at Universal-branded off-property locations in the South Bay area of San Diego.

You’ll act as an off-site extension of the Universal brand, selling park tickets and select third-party offerings.