Bilingual CSR & Sales Specialist

UNIVISTA HOLDINGS LLC; McAllen (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Univista Holdings LLC is seeking a bilingual Customer Service Sales Representative to join our team in a fast-paced environment. You will handle customer inquiries, resolve issues, and actively promote products and services to drive sales while maintaining high quality interactions.

The role requires fluency in English and Spanish with strong communication skills, and the ability to upsell and cross-sell to meet customer needs.

Qualifications

• Fluency in English and Spanish is required.
• Experience in customer service is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries and promote products and services.
• Identify customer concerns and resolve issues to ensure a positive experience.
• Engage with customers to understand needs and offer personalized solutions.
• Promote products and services using upselling and cross-selling techniques.
• Maintain accurate records of interactions and follow-up actions.
• Collaborate with team members and other departments to resolve complex issues.
• Adhere to company policies and data protection guidelines.

Skills

Bilingual English/Spanish

Customer service

Upselling

Job description

Univista Holdings LLC is seeking a bilingual Customer Service Sales Representative to join our team in a fast-paced environment. You will handle customer inquiries, resolve issues, and actively promote products and services to drive sales while maintaining high quality interactions.

The role requires fluency in English and Spanish with strong communication skills, and the ability to upsell and cross-sell to meet customer needs.