Bilingual Tickets & Upgrades Sales Specialist

Universal Studios Hollywood; San Diego (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Complimentary admission to Universal/3

Complimentary tickets for friends and

Discounts on food and merchandise

Building lifelong friendships

Resume building workshops

Growth opportunities

Wellness programs

Job summary

NBCUniversal is seeking a Bilingual Destination Universal Sales Specialist to drive ticket sales at off-property Universal-branded desks in the South Bay area of San Diego. You will use consultative selling to propose tickets, upgrades, and third-party offerings while delivering exceptional guest experiences.

You’ll operate in a fast-paced environment year-round, maintaining professionalism, product knowledge, and a warm brand presence.

Qualifications

• Must be fluent in English and Spanish.
• Face-to-face sales or customer service experience required.
• Strong communication and interpersonal skills.
• Flexible schedule including weekends and holidays.
• Ability to stand for extended periods and work in varying environments.

Responsibilities

• Sell Universal Studios Hollywood tickets, passes, and approved third-party products using a consultative, guest-focused approach.
• Identify and convert upgrade opportunities, including for guests who previously purchased tickets online.
• Explain product options, pricing, and value propositions to support informed purchases.
• Meet or exceed individual and location sales goals.
• Serve as a welcoming, knowledgeable point of contact at Universal-branded desks.
• Engage guests to understand plans and recommend enhancements to improve their visit.
• Maintain knowledge of offerings, promotions, and ticket policies; process transactions per SOPs.
• Track sales activity and performance and report results to leadership.

Skills

Bilingual English/Spanish

Sales experience

Customer service

Strong communication

Flexible schedule

Professional appearance

Tools

POS systems

CRM tools

Job description

NBCUniversal is seeking a Bilingual Destination Universal Sales Specialist to drive ticket sales at off-property Universal-branded desks in the South Bay area of San Diego. You will use consultative selling to propose tickets, upgrades, and third-party offerings while delivering exceptional guest experiences.

You’ll operate in a fast-paced environment year-round, maintaining professionalism, product knowledge, and a warm brand presence.