Destination Universal Sales Specialist - Burbank Location

Universal Studios Hollywood; Burbank (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Complimentary admission to Universal's

Complimentary tickets for friends and

Discounts on food and merchandise

Growth opportunities

Wellness programs

Resume building workshops

Job summary

Universal Studios is seeking a Bilingual Destination Universal Sales Specialist to work at off-property Universal-branded desks in the South Bay area of San Diego. You will use consultative sales to offer tickets, passes, and select third‑party experiences while delivering a warm, informative guest experience.

Fluency in English and Spanish is preferred; you must be able to stand for extended periods and work weekends/holidays.

Qualifications

• Fluency in English and Spanish a plus.
• Face-to-face sales or customer service experience required.
• Strong communication and interpersonal skills.
• Flexible schedule including weekends/holidays; reliable attendance.
• Ability to stand for extended periods and work indoors/outdoors.
• Professional attire and brand representation required.

Responsibilities

• Sell Universal Studios Hollywood tickets, passes, and third‑party products using a consultative approach.
• Identify and convert upgrade opportunities for guests.
• Explain product options, pricing, and value propositions clearly.
• Meet or exceed individual and location sales goals.
• Serve as a welcoming, knowledgeable contact at Universal‑branded desks.
• Engage guests to understand plans and suggest enhancements.
• Assist with questions and guest recovery as needed.
• Act as a brand ambassador with professionalism and warmth.
• Build strong relationships with internal and external partners.
• Maintain knowledge of Universal offerings and ticket policies.
• Process transactions according to SOPs and track sales activity.

Skills

Bilingual English/Spanish

Face-to-face sales

Customer service

Communication skills

Reliability and flexibility

Standing for long periods

Tools

POS systems

CRM tools

Job description

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day. Join us for a once in a lifetime opportunity.The Bilingual (English/Spanish) Destination Universal Sales Specialist is a guest-facing role focused on achieving sales goals while delivering a consistently positive guest experience at Universal-branded off‑property locations in the South Bay area of San Diego.Success in this role requires strong consultative sales skills, product expertise, and exceptional guest service. As part of a 365‑day‑a‑year sales operation, you’ll act as an off‑site extension of the Universal brand, selling Universal Studios Hollywood ticket products and select third‑party offerings. You’ll identify opportunities to elevate each guest’s visit, confidently introducing premium options such as the VIP Experience, to drive incremental revenue while creating memorable experiences.

Benefits:

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

Responsibilities:

• Sell Universal Studios Hollywood tickets, passes, and approved third‑party products using a consultative, guest‑focused approach
• Identify and convert upgrade opportunities, including for guests who previously purchased tickets online
• Clearly explain product options, pricing, and value propositions to support informed purchase decisions
• Meet or exceed individual and location sales goals
• Serve as a welcoming, knowledgeable point of contact at Universal‑branded desks
• Engage guests to understand their plans and recommend enhancements that improve their visit
• Assist with questions, problem‑solving, and guest recovery as needed
• Act as a brand ambassador, representing Universal Studios Hollywood with professionalism and warmth
• Foster good working relationships with internal and external partners through honesty and integrity
• Maintain strong knowledge of Universal offerings, promotions, and ticket policies, as well as of select third‑party offerings
• Accurately process transactions in accordance with standard operating procedures
• Track sales activity and performance metrics, and communicate results and insights to leadership
• Perform other duties as assigned

Qualifications:

• Fluency in both English and Spanish a Plus
• Face‑to‑face sales or customer service experience
• Strong communication and interpersonal skills
• Must be able to work a flexible schedule, including weekends and holidays, with consistent attendance and reliability
• Ability and willingness to stand for extended periods of time and work in varying environments, including indoors and outdoors
• Must have professional attire and ensure appearance always represents the company and product

Desired Characteristics:

• Experience selling tickets, experiences, or upgrades within a travel, entertainment, or attraction‑based environment
• Demonstrated consultative sales instinct, including proactively engaging guests and adjusting recommendations in real time to align with their interests and drive successful outcomes
• Energized by the sales process and its outcomes, with the resilience to stay engaged and positive while working toward goals
• Strong judgment in balancing sales objectives with authentic service, professionalism, and brand representation
• Detail‑oriented and accurate in tracking sales activity and performance metrics
• Adaptable and flexible, with the ability to adjust to scheduling changes, or evolving priorities, sometimes on short notice
• Technical acumen to effectively navigate point‑of‑sale systems, CRM tools, and other technology required to support sales and reporting

Pay:

• Starting at $20/hr

Additional Information:

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

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