Bilingual Teller – English + Spanish or Korean

M&T Bank Corporation; Fairfax (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

M&T Bank Corporation seeks a branch associate in Fairfax, VA, delivering frontline customer service in English with Spanish or Korean fluency. You will balance transactions, assist customers with account needs, and promote bank services in a fast-paced branch environment.

Role emphasizes empathy, accuracy, and adherence to policy while handling daily cash operations and referrals to suitable banking partners.

Qualifications

• Fluent in English plus Spanish or Korean, per job need.
• Minimum 6 months customer service experience, including data entry or cash handling.

Responsibilities

• Provide excellent branch customer service and address customer needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Greet customers, manage lobby activity, and address immediate needs.
• Accurately balance and process customer transactions following bank policy.
• Log customer complaints and escalate/account for resolution as needed.
• Direct identified sales opportunities to the appropriate banking partner.

Skills

Spanish

Korean

Customer service

Education

High school diploma or GED

Job description

M&T Bank Corporation seeks a branch associate in Fairfax, VA, delivering frontline customer service in English with Spanish or Korean fluency. You will balance transactions, assist customers with account needs, and promote bank services in a fast-paced branch environment.

Role emphasizes empathy, accuracy, and adherence to policy while handling daily cash operations and referrals to suitable banking partners.