Bilingual Spanish Teller - Customer Experience & Payments

M&T Bank; Greenbelt (MD); On-site; USD 28,000 - 42,000; Full time

Job summary

M&T Bank in Greenbelt, MD is seeking a bilingual teller fluent in Spanish and English to deliver outstanding branch service and accurate cash handling. You will engage customers, demonstrate digital tools, balance transactions, and resolve routine inquiries while maintaining risk controls.

Responsibilities emphasize empathy, quick problem solving, and adherence to policies, with opportunities to transition customer conversations to banking partners and support AML/KYC procedures.

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrate exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities
• Actively engage in lobby management, greeting customers and addressing needs
• Accurately balance and process customer transactions following Bank Policy
• Take ownership of escalated account services issues until resolution and log complaints
• Transition sales opportunities to the appropriate banking partner
• Complete branch-related operational activities (cash ordering, vault, ATM, wires)
• Process customer/account maintenance accurately
• Complete Consumer AML/KYC-related activities
• Adhere to risk controls and regulatory standards
• Promote M&T Bank brand and a belonging-focused environment
• Maintain internal controls and address audit/regulator points
• Complete other related duties as assigned

Skills

Bilingual Spanish/English

Customer service

Cash handling

Education

High school diploma or GED

Job description

M&T Bank in Greenbelt, MD is seeking a bilingual teller fluent in Spanish and English to deliver outstanding branch service and accurate cash handling. You will engage customers, demonstrate digital tools, balance transactions, and resolve routine inquiries while maintaining risk controls.

Responsibilities emphasize empathy, quick problem solving, and adherence to policies, with opportunities to transition customer conversations to banking partners and support AML/KYC procedures.