Bilingual Spanish/English Teller — Customer Experience

M&T Bank Corporation; Fairfax (VA); On-site; USD 28,000 - 41,000; Full time

Job summary

M&T Bank Corporation is seeking a customer service associate in Fairfax, VA to assist branch customers with transactions, account inquiries and everyday banking needs. The role emphasizes empathetic service, digital demonstrations, and identifying self-service opportunities to improve the customer experience.

The ideal candidate will be bilingual in English and Spanish, with a high school diploma and at least 6 months of customer service experience.

Qualifications

• Fluently communicate with bank customers in English and Spanish (verbal and written).
• Provide accurate, efficient service and adhere to bank policies.
• Proactive in identifying needs and offering appropriate solutions.

Responsibilities

• Assist customers with transactions and account inquiries.
• Balance cash and handle cash transactions accurately.
• Resolve routine customer issues, escalate when needed, and log complaints.
• Educate customers on self-service options and digital demonstrations.

Skills

Bilingual Spanish-English

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a customer service associate in Fairfax, VA to assist branch customers with transactions, account inquiries and everyday banking needs. The role emphasizes empathetic service, digital demonstrations, and identifying self-service opportunities to improve the customer experience.

The ideal candidate will be bilingual in English and Spanish, with a high school diploma and at least 6 months of customer service experience.