Bilingual Spanish Teller — Customer Experience & Transactions

M&T Bank Corporation; Oxon Hill (MD); Vor Ort; USD 28.000 - 41.000; Vollzeit

Zusammenfassung

M&T Bank Corporation in Oxon Hill, MD seeks a bilingual Spanish Teller to deliver face-to-face service and digital banking support on site. The role involves handling transactions accurately, balancing cash, and guiding customers through branch services with a friendly, customer-centric approach.

The teller will engage customers, identify self-service opportunities, and ensure compliance with AML/BSA/KYC, while supporting daily branch operations and visitor inquiries with professionalism.

Qualifikationen

• Minimum of 6 months customer service experience, including data entry and cash handling.
• Ability to communicate fluently in English and Spanish (written and verbal) as determined by assessment.
• Proven verbal and interpersonal skills with a strong commitment to customer service.

Aufgaben

• Provide exceptional branch customer service and resolve routine issues promptly.
• Educate and demonstrate digital banking options to customers; identify self-service opportunities.
• Handle lobby management, greet customers, and address immediate needs.
• Process transactions accurately and balance cash following bank policies.
• Log customer complaints and escalate/account services issues to resolution.
• Assist with branch operational activities (cash/order, vault, ATM, wires) as needed.

Kenntnisse

Customer service

Cash handling

Data entry

Bilingual Spanish-English

Ausbildung

High school diploma

Jobbeschreibung

M&T Bank Corporation in Oxon Hill, MD seeks a bilingual Spanish Teller to deliver face-to-face service and digital banking support on site. The role involves handling transactions accurately, balancing cash, and guiding customers through branch services with a friendly, customer-centric approach.

The teller will engage customers, identify self-service opportunities, and ensure compliance with AML/BSA/KYC, while supporting daily branch operations and visitor inquiries with professionalism.