Bilingual Relationship Banker — Spanish

M&T Bank Corporation; Fairfax (VA); Hybrid; USD 50,000 - 83,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

M&T Bank Corporation is seeking a branch-focused Relationship Manager in Fairfax, VA. You will identify customer needs through the retail sales process, provide basic sales solutions, and refer complex needs to the right partner.

You will also manage lobby experience, servicing, and sales interactions for retail and business customers. The role emphasizes proactive outreach, onboarding new customers, and maintaining compliance with screening and risk controls, including KYC/CIP procedures.

Qualifications

• High school diploma or GED with 2+ years retail sales, call center, customer service or telesales experience, or 1 year proactive sales experience.
• Strong verbal communication and interpersonal skills; ability to communicate with tact and diplomacy.

Responsibilities

• Identify customers' needs through the bank’s retail sales process and refer complex needs to the appropriate teammate.
• Lead outreach for basic sales solutions and onboard new customers.
• Perform customer servicing interactions and maintain compliance with risk controls.

Skills

Relationship management

Sales outreach

Customer service

Communication

KYC awareness

Education

High school diploma or GED

Associate's degree

Job description

M&T Bank Corporation is seeking a branch-focused Relationship Manager in Fairfax, VA. You will identify customer needs through the retail sales process, provide basic sales solutions, and refer complex needs to the right partner.

You will also manage lobby experience, servicing, and sales interactions for retail and business customers. The role emphasizes proactive outreach, onboarding new customers, and maintaining compliance with screening and risk controls, including KYC/CIP procedures.