Bilingual Korean Teller — Customer Experience Specialist

M&T Bank Corporation; Ellicott City (MD); Sur place; USD 26 000 - 40 000; Plein temps

Résumé du poste

M&T Bank Corporation is hiring for a branch associate in Ellicott City, MD. The role focuses on delivering exceptional customer service, handling transactions, and identifying self-service opportunities to meet customer needs.

Responsibilities include balancing cash, resolving routine account issues, and escalating complex problems while adhering to bank policies and compliance standards.

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsabilités

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.

Connaissances

Verbal communication

Interpersonal skills

Customer service

Time management

Organization

Prioritization

Data entry

Cash handling

Internet literacy

Formation

High school diploma / GED

Bilingual (based on branch needs)

Description du poste

M&T Bank Corporation is hiring for a branch associate in Ellicott City, MD. The role focuses on delivering exceptional customer service, handling transactions, and identifying self-service opportunities to meet customer needs.

Responsibilities include balancing cash, resolving routine account issues, and escalating complex problems while adhering to bank policies and compliance standards.