Bilingual Spanish Teller: Customer Experience & Banking

M&T Bank; Fairfax (VA); On-site; USD 28,000 - 41,000; Full time

Job summary

M&T Bank in Fairfax, VA seeks a customer service focused associate fluent in English and Spanish to support branch operations and retail servicing interactions. You will learn and adhere to bank policies while providing a differentiated experience to customers.

The role involves handling transactions, assisting with account services, and guiding customers toward appropriate banking partners. Strong communication and multitasking skills are essential for success in this position.

Qualifications

• High school diploma or GED with at least 6 months of customer service experience.
• Ability to fluently communicate in English and Spanish.
• Strong verbal and interpersonal skills; customer service oriented.

Responsibilities

• Adhere to customer service standards and deliver solutions by understanding customer needs.
• Balance and process customer transactions accurately following Bank Policy.
• Actively engage in lobby management and greet customers; identify needs.
• Address escalated account services issues and log complaints in the system.
• Transition sales opportunities and introduce the appropriate banking partner.
• Complete branch-related operational activities (e.g., cash orders, vault, wire transfers).
• Perform Consumer AML/KYC related activities and comply with regulatory standards.

Skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

M&T Bank in Fairfax, VA seeks a customer service focused associate fluent in English and Spanish to support branch operations and retail servicing interactions. You will learn and adhere to bank policies while providing a differentiated experience to customers.

The role involves handling transactions, assisting with account services, and guiding customers toward appropriate banking partners. Strong communication and multitasking skills are essential for success in this position.