Bilingual Spanish Banking Advisor

M&T Bank; Sterling (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank in Sterling, Virginia seeks a bilingual Teller (Spanish/English) to support branch operations, assist customers, process transactions and promote digital banking solutions. You will educate customers on features, handle routine servicing and refer needs to partners as appropriate.

Responsibilities focus on delivering a differentiated customer experience, meeting sales goals, following compliance and risk controls, and maintaining accurate records while supporting a friendly, efficient

Qualifications

• Bilingual in English and Spanish; proficiency determined via assessment.
• 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with a range of customers (consumer to small business).
• Proficient with internet-based banking technology.

Responsibilities

• Educate customers and explain features of Consumer and Business Banking solutions; make recommendations.
• Engage customers and promote digital capabilities in interactions.
• Explain high-level criteria used to decision loan applications.
• Complete servicing responsibilities for Consumer and Business Banking relationships.
• Follow the Bank’s sales process and provide customer-focused guidance.
• Reach out to customers to retain and expand relationships.
• Adhere to customer service standards and deliver a differentiated experience.
• Manage lobby interactions and greet customers, addressing needs.

Skills

Bilingual: Spanish & English

Retail banking

Customer service

Communication skills

Cash handling

Education

High school diploma or equivalent (GED)

Job description

M&T Bank in Sterling, Virginia seeks a bilingual Teller (Spanish/English) to support branch operations, assist customers, process transactions and promote digital banking solutions. You will educate customers on features, handle routine servicing and refer needs to partners as appropriate.

Responsibilities focus on delivering a differentiated customer experience, meeting sales goals, following compliance and risk controls, and maintaining accurate records while supporting a friendly, efficient