Bilingual Teller - Digital Banking & Customer Experience

M&T Bank Corporation; Annapolis (MD); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation in Annapolis, MD seeks a branch associate to deliver exceptional customer service and promote digital engagement.

You will greet customers, balance transactions, explain self-service options, handle routine account requests, and support AML/KYC activities.

Requires a high school diploma and at least 6 months of customer service experience; bilingual ability is a plus.

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling.
• Ability to fluently communicate verbally with bank customers in both English and the specified second language.
• Proficiency to be determined via an assessment.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver solutions that meet needs.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s needs.
• Actively engage in lobby management, meeting and greeting customers and addressing needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues and log all customer complaints.
• Transition identified sales opportunities and introduce to banking partners.
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, wires).
• Process customer/account maintenance and AML/BSA/KYC activities; comply with controls.
• Promote an environment that reflects the M&T Bank brand and supports audits.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Time management

Prioritization

Internet proficiency

Education

High school diploma or equivalent (GED)

Job description

M&T Bank Corporation in Annapolis, MD seeks a branch associate to deliver exceptional customer service and promote digital engagement.

You will greet customers, balance transactions, explain self-service options, handle routine account requests, and support AML/KYC activities.

Requires a high school diploma and at least 6 months of customer service experience; bilingual ability is a plus.