Customer Experience Teller: Digital & In-Branch Specialist

M&T Bank; Baltimore (MD); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank is seeking a Branch Customer Service Associate to deliver exceptional service at the Baltimore location. Responsibilities include greeting customers, processing transactions, and guiding them to self-service options while maintaining accuracy and adherence to bank policies.

Applicants should have a High School diploma or GED with at least 6 months of customer service experience, strong communication skills, and comfort with digital tools and banking software.

Qualifications

• High school diploma or GED required; minimum 6 months of customer service experience (data entry and/or cash handling).
• Demonstrated verbal communication and interpersonal skills; customer-focused.
• Proficient with internet-based tools and basic banking systems.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Greet and assist customers with lobby needs; address immediate requests.
• Balance and process customer transactions accurately per Bank Policy.
• Resolve escalated account issues and log complaints in the system.
• Transition sales opportunities to appropriate banking partners.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organizational skills

Education

HS diploma or GED; 6 months customer service

Tools

Cash handling equipment

Banking software basics

Job description

M&T Bank is seeking a Branch Customer Service Associate to deliver exceptional service at the Baltimore location. Responsibilities include greeting customers, processing transactions, and guiding them to self-service options while maintaining accuracy and adherence to bank policies.

Applicants should have a High School diploma or GED with at least 6 months of customer service experience, strong communication skills, and comfort with digital tools and banking software.