Customer Experience Teller — Digital Engagement Pro

M&T Bank Corporation; Baltimore (MD); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Paid volunteer time

Job summary

M&T Bank Corporation in Baltimore, Maryland seeks a customer-focused branch associate to deliver outstanding service with a welcoming, knowledge-driven approach. You will balance transactions, assist customers with digital self-service options, and coordinate with banking partners to address needs.

This role emphasizes accuracy, compliance, and a proactive attitude toward risk management. The position requires a high school diploma or GED, plus prior customer service experience.

Qualifications

• High school diploma or GED required with at least 6 months of customer service experience.
• Excellent verbal communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficient with internet-based banking tools.

Responsibilities

• Provide exceptional branch service and resolve routine customer inquiries promptly.
• Balance and process transactions accurately following Bank Policy.
• Engage customers, promote digital self-service and refer to appropriate banking partners.
• Log customer complaints and escalate when needed, ensuring compliant documentation.
• Support branch operations such as cash handling, vault, and ATM tasks.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation in Baltimore, Maryland seeks a customer-focused branch associate to deliver outstanding service with a welcoming, knowledge-driven approach. You will balance transactions, assist customers with digital self-service options, and coordinate with banking partners to address needs.

This role emphasizes accuracy, compliance, and a proactive attitude toward risk management. The position requires a high school diploma or GED, plus prior customer service experience.