Bilingual Spanish Teller: Customer Experience & Transactions

M&T Bank Corporation; Greenbelt (MD); On-site; USD 57,308,000 - 87,137,000; Full time

Job summary

M&T Bank Corporation in Greenbelt, Maryland is seeking a bilingual (Spanish/English) branch customer service associate to engage customers through digital demonstrations, lobby management, and transactional processing.

You will balance and process transactions, identify self-service opportunities, and escalate issues to ensure compliance with AML/BSA/KYC while upholding the bank's risk controls and service standards.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Bilingual in English and Spanish preferred or based on branch needs.
• Proficient with internet usage and basic computer skills.

Responsibilities

• Adhere to customer service standards and deliver solutions meeting customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Manage lobby interactions, greet customers, and address immediate needs.
• Accurately balance and process customer transactions following Bank Policy.

Skills

Bilingual Spanish/English

Customer service

Cash handling

Data entry

Education

High school diploma or GED

Tools

Internet proficiency

Job description

M&T Bank Corporation in Greenbelt, Maryland is seeking a bilingual (Spanish/English) branch customer service associate to engage customers through digital demonstrations, lobby management, and transactional processing.

You will balance and process transactions, identify self-service opportunities, and escalate issues to ensure compliance with AML/BSA/KYC while upholding the bank's risk controls and service standards.