Bilingual Banking Specialist: Customer Experience & Sales

M&T Bank

Baltimore (MD)

On-site

USD 28,000 - 47,000

Full time

14 days+

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Job summary

M&T Bank in Baltimore, MD is seeking a Teller to support daily branch operations, assist customers with transactions, and provide service and sales guidance. The role emphasizes educating customers on Consumer and Business Banking solutions and promoting digital banking tools.

You will greet customers, handle inquiries, log interactions, and refer complex needs to specialists while maintaining compliance and risk controls.

Qualifications

High school diploma or GED with 1 year retail sales, customer service, or telesales experience.
Fluent in English; ability to communicate in a second language may be assessed.

Responsibilities

Educate customers and explain Consumer and Business Banking features and benefits.
Engage customers and promote digital capabilities in interactions.
Explain loan application criteria at a high level.
Complete servicing duties for Consumer and Business Banking relationships and identify opportunities to upsell.
Follow the sales process and provide customer-focused guidance.
Proactively reach out to retain and expand relationships.
Maintain branch service standards and resolve customer issues.
Assist with opening new accounts and loan origination when needed.
Adhere to AML/BSA/KYC processes and support internal controls.