Bilingual Spanish Teller — Customer & Digital Banking

M&T Bank Corporation; Washington (District of Columbia); In loco; USD 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

M&T Bank Corporation in Washington, DC seeks a bilingual customer service associate fluent in Spanish and English to greet customers, educate them through digital demonstrations, balance cash and process transactions accurately in a fast-paced branch environment.

You will identify self-service opportunities, resolve routine issues, refer complex requests to banking partners, and maintain high standards of service while complying with AML, BSA and KYC controls and bank policies.

Competenze

• High school diploma or GED required; minimum 6 months customer service experience.
• Experience with data entry and/or cash handling preferred.
• Ability to communicate fluently in English and Spanish, both written and verbal.

Mansioni

• Adhere to customer service standards and provide differentiated experiences by understanding needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Resolve escalated account issues and log complaints in the system.
• Transition sales opportunities and introduce customers to appropriate banking partners.
• Perform branch-related operational activities (cash ordering, vault, ATM, wires).
• Process customer/account maintenance accurately.
• Comply with AML/BSA/KYC controls and overall risk and regulatory requirements.

Conoscenze

Bilingual Spanish/English

Formazione

High school diploma or GED

Descrizione del lavoro

M&T Bank Corporation in Washington, DC seeks a bilingual customer service associate fluent in Spanish and English to greet customers, educate them through digital demonstrations, balance cash and process transactions accurately in a fast-paced branch environment.

You will identify self-service opportunities, resolve routine issues, refer complex requests to banking partners, and maintain high standards of service while complying with AML, BSA and KYC controls and bank policies.