Bilingual Banking Advisor: Customer Experience & Sales

M&T Bank Corporation; Baltimore (MD); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank is seeking a branch Teller in Baltimore to support daily operations, assist customers, explain banking products, and process transactions in a fast-paced branch environment.

You will educate customers on Consumer and Business Banking solutions, meet sales goals, and uphold AML/KYC compliance while delivering a differentiated customer experience. Excellent communication and a year of retail/service experience are preferred.

Qualifications

• High school diploma or GED; minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Ability to fluently communicate in English; proficiency in a second language is a plus.
• Strong verbal and interpersonal communication; well-organized with good time management.

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions; make recommendations.
• Engage customers and promote digital banking capabilities; follow sales process.
• Complete servicing tasks for Consumer and Business Banking relationships and manage overdrafts.
• Log interactions and appointments; uphold risk/compliance standards; resolve complaints.

Skills

Retail sales

Customer service

Verbal communication

Interpersonal skills

Time management

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank is seeking a branch Teller in Baltimore to support daily operations, assist customers, explain banking products, and process transactions in a fast-paced branch environment.

You will educate customers on Consumer and Business Banking solutions, meet sales goals, and uphold AML/KYC compliance while delivering a differentiated customer experience. Excellent communication and a year of retail/service experience are preferred.