Bilingual Technical Support Specialist - Spanish

Geotab; Las Vegas (NV); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Flex working arrangements

Home office reimbursement program

Baby bonus & parental leave top up

Job summary

Geotab is seeking a Technical Support Specialist - Bilingual Spanish to diagnose and resolve complex hardware and software issues for Geotab devices and the MyGeotab platform, as well as partner technologies. You will deliver expert technical assistance to customers and partners, assisting with 24/7 coverage as needed.

The ideal candidate has 1–3 years in customer service or technical support, experience troubleshooting in technical environments, and fluency in English and Spanish.

Qualifications

• Bilingual English/Spanish required to support diverse clients.
• 1–3 years in customer service or technical support essential.
• 1–3 years troubleshooting hardware/software issues preferred.
• Strong Excel skills, including PivotTables and reporting.
• Familiarity with SQL, Python, C#, JavaScript or similar languages is valued.

Responsibilities

• Troubleshoot and resolve technical issues for Geotab and partner products.
• Handle support cases from first contact to resolution; document activity.
• Participate in 24/7 support operations and collaborate cross‑functionally.
• Assist with device, connectivity, and platform inquiries; ensure customer satisfaction.

Skills

Bilingual EN/ES

Customer service experience

Troubleshooting skills

Excel pivot tables

Strong communication

Analytical skills

Interpersonal skills

Flexible schedule

Education

Post-Secondary Diploma/Degree in Engineering, CS or related

Tools

SQL

Python

C#

JavaScript

Google BigQuery

Google Suite

Job description

Geotab is seeking a Technical Support Specialist - Bilingual Spanish to diagnose and resolve complex hardware and software issues for Geotab devices and the MyGeotab platform, as well as partner technologies. You will deliver expert technical assistance to customers and partners, assisting with 24/7 coverage as needed.

The ideal candidate has 1–3 years in customer service or technical support, experience troubleshooting in technical environments, and fluency in English and Spanish.