Bilingual Technical Support Specialist (Spanish)

Socket.dev; Atlanta (GA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flex working arrangements

Home office reimbursement program

Baby bonus & parental leave top up

Online learning and networking

EV purchase incentive

Job summary

Geotab is seeking a Technical Support Specialist - Bilingual Spanish to provide expert technical assistance for Geotab products and partner technologies. You will diagnose and resolve hardware and software issues and support 24/7 operations in a hybrid work model.

You should have 1–3 years in a customer service or tech support role, fluency in English and Spanish, and experience with programming or data tools. Excellent communication and problem solving are essential for success.

Qualifications

• Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued.
• 1–3 years in a customer service or technical support capacity.
• 1–3 years troubleshooting technical hardware and/or software issues.

Responsibilities

• Troubleshoot and resolve technical issues for Geotab and partner products.
• Handle support cases from initial contact to resolution with detailed documentation.
• Collaborate with customers, partners and internal teams to resolve complex issues including cameras and other tech.

Skills

English

Spanish

Pivot tables

SQL

Python

JavaScript

Google BigQuery

Google Suite

Education

Post-Secondary Diploma or Degree in Engineering/Computer Science or related field

Tools

SQL

Python

Google BigQuery

Sheets/Docs/Slides

Job description

Geotab is seeking a Technical Support Specialist - Bilingual Spanish to provide expert technical assistance for Geotab products and partner technologies. You will diagnose and resolve hardware and software issues and support 24/7 operations in a hybrid work model.

You should have 1–3 years in a customer service or tech support role, fluency in English and Spanish, and experience with programming or data tools. Excellent communication and problem solving are essential for success.