Bilingual Portuguese Tech Support Specialist

Geotab Inc.; Atlanta (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flex working arrangements

Home office reimbursement

Parental leave top up program

Electric vehicle purchase incentive

Competitive medical benefits

Job summary

Geotab Inc. is looking for a Bilingual Technical Support Specialist in Atlanta, Georgia. The role requires fluency in Portuguese and English, along with a background in Engineering or Computer Science.

The successful candidate will provide technical support through various channels, addressing customer concerns and resolving technical issues. Geotab offers a dynamic work environment and benefits for full-time permanent employees.

Qualifications

• Customer-focused professional with excellent communication skills.
• 1-3 years of experience in customer service or technical support.
• Ability to work in a 24/7 environment including nights and weekends.

Responsibilities

• Support partners, customers, and internal teams through multiple channels.
• Provide technical expertise on database setup and user management.
• Diagnose and resolve technical hardware and software issues.

Skills

Fluent in English

Fluent in Portuguese

Technical troubleshooting

Excellent communication

Analytical skills

Interpersonal skills

Organizational skills

Flexibility

Education

Post-Secondary Diploma or Degree in Engineering or Computer Science

Tools

Microsoft Excel

Google Suite

Google BigQuery

Job description

Geotab Inc. is looking for a Bilingual Technical Support Specialist in Atlanta, Georgia. The role requires fluency in Portuguese and English, along with a background in Engineering or Computer Science.

The successful candidate will provide technical support through various channels, addressing customer concerns and resolving technical issues. Geotab offers a dynamic work environment and benefits for full-time permanent employees.