24/7 Technical Support Engineer

GEOTAB; Detroit (MI); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Flex working arrangements

Home office reimbursement program

Baby bonus & parental leave top up

Online learning and networking

Electric vehicle purchase incentive

Medical and dental benefits

Retirement savings program

Job summary

Geotab seeks a Technical Support Specialist to diagnose and resolve complex hardware and software issues for Geotab devices and partner tech. You’ll handle cases end-to-end, document thoroughly, and support 24/7 operations with rotating shifts. Strong analytical skills and programming knowledge are a plus.

Hybrid work model in the US with a focus on customer satisfaction, data-driven problem solving, and cross-functional collaboration across engineering, sales, and services.

Qualifications

• Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued.
• 1-3 years of experience in a customer service or technical support capacity.
• 1-3 years of experience troubleshooting technical hardware and/or software issues.
• Expert-level Excel skills including creation of pivot tables and reports.
• Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued.
• Working knowledge of data warehouses such as Google BigQuery highly valued.
• Technical competence using Google Suite for business (Sheets, Docs, Slides).
• Comfort speaking with customers by telephone, email, and chat.
• Strong analytical and problem-solving skills with excellent verbal and written communication.
• Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization.
• Highly organized with the ability to manage multiple tasks and projects simultaneously.
• Must stay current with technology and have the flexibility to adapt to growing market demands.
• Experience working within a technical or engineering organization is an asset.
• Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays

Responsibilities

• Troubleshoot and resolve technical issues for Geotab and partner products.
• Provide comprehensive support through phone, chat, and email.
• Manage support cases from initial contact through resolution with detailed documentation.
• Collaborate with customers, partners, and internal teams to resolve complex issues.
• Support 24/7 operations and rotating shifts as needed.
• Explain technical concepts clearly to users with varying technical backgrounds.
• Maintain up-to-date knowledge of hardware and software solutions.

Skills

SQL

Python

C#

JavaScript

Excel

Education

Post-Secondary Diploma or Degree in Engineering/Computer Science

Tools

Google BigQuery

Google Suite

Job description

Geotab seeks a Technical Support Specialist to diagnose and resolve complex hardware and software issues for Geotab devices and partner tech. You’ll handle cases end-to-end, document thoroughly, and support 24/7 operations with rotating shifts. Strong analytical skills and programming knowledge are a plus.

Hybrid work model in the US with a focus on customer satisfaction, data-driven problem solving, and cross-functional collaboration across engineering, sales, and services.