IoT Technical Support Specialist – Fleet & Data

GEOTAB; Las Vegas (NV); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Flexible work

Home office reimbursement

Parental leave top up

Online learning

EV purchase incentive

Medical and dental benefits

Retirement plan

Job summary

Geotab is seeking a Technical Support Specialist to provide expert technical assistance for Geotab devices and MyGeotab platform, plus partner technologies. You will diagnose and resolve hardware and software issues, maintain detailed case notes, and work with customers, partners, and internal teams to deliver effective solutions.

The role requires a customer-focused professional with strong communications, problem-solving skills, and the ability to work a rotating schedule in a 24/7 operation.

Qualifications

• 1–3 years in customer service or technical support.
• Experience diagnosing hardware/software issues.
• Strong Excel and pivot table skills.
• Familiarity with databases and data tools (BigQuery).

Responsibilities

• Troubleshoot and resolve technical issues for Geotab and partner products.
• Handle support cases from initial contact to resolution and document cases.
• Coordinate with internal teams for complex solutions including cameras and access systems.
• Communicate clearly with customers of varying technical backgrounds.

Skills

Customer service

Technical support

SQL

Python

Excel pivot

Communication

Education

Engineering degree

Computer Science degree

Tools

SQL

Python

JavaScript

BigQuery

Google Suite

Job description

Geotab is seeking a Technical Support Specialist to provide expert technical assistance for Geotab devices and MyGeotab platform, plus partner technologies. You will diagnose and resolve hardware and software issues, maintain detailed case notes, and work with customers, partners, and internal teams to deliver effective solutions.

The role requires a customer-focused professional with strong communications, problem-solving skills, and the ability to work a rotating schedule in a 24/7 operation.