IoT Tech Support Specialist (Hybrid, 24/7)

Socket.dev; Atlanta (GA); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Flexible hybrid working

Home office reimbursement

Parental leave top up

Online learning & networking

EV purchase incentive

Medical and dental benefits

Retirement savings program

Job summary

Geotab is seeking a Technical Support Specialist to provide expert technical assistance to customers and partners, diagnosing and resolving hardware and software issues for Geotab products (GO devices and the MyGeotab platform) and integrated partner technologies.

You will manage support cases from initial contact through resolution, maintaining detailed documentation and contributing to our 24/7 support operations.

Qualifications

• Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field is highly valued.
• 1-3 years of experience in a customer service or technical support role.
• Experience troubleshooting technical hardware and/or software issues.
• Excel skills with pivot tables and reports.
• Working knowledge of programming languages such as SQL, Python, C#, or JavaScript.
• Working knowledge of data warehouses such as Google BigQuery.
• Proficiency with Google Suite for business (Sheets, Docs, Slides).
• Comfort speaking with customers by telephone, email, and chat.
• Strong analytical and problem-solving skills.
• Strong interpersonal and relationship-building skills.
• Highly organized with the ability to manage multiple tasks and projects.
• Willingness to work a rotating schedule in a 24/7 environment.
• Experience in a technical or engineering organization is an asset.

Responsibilities

• Troubleshoot and resolve technical issues for Geotab and partner products.
• Handle support cases from initial contact through resolution with thorough documentation.
• Support 24/7 operations and coordinate with customers, partners, and internal teams.
• Explain technical concepts clearly to users with varying technical backgrounds.
• Collaborate on solutions for cameras, keyless systems, and other integrated technologies.
• Stay current with technology and adapt to market demands.
• Work rotating shifts including days, evenings, nights, weekends, and holidays.

Skills

Customer service experience

Technical troubleshooting

Excel advanced

SQL

Python

C#

JavaScript

Google Suite

Clear communication

Problem solving

Interpersonal skills

Organization

24/7 shift flexibility

Education

Post-Secondary Diploma or Degree in Engineering, Computer Science, or related field

Tools

Google BigQuery

SQL

Python

C#

JavaScript

Job description

Geotab is seeking a Technical Support Specialist to provide expert technical assistance to customers and partners, diagnosing and resolving hardware and software issues for Geotab products (GO devices and the MyGeotab platform) and integrated partner technologies.

You will manage support cases from initial contact through resolution, maintaining detailed documentation and contributing to our 24/7 support operations.