Bilingual Technical Support Specialist (Portuguese)

GEOTAB; Detroit (MI); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flex working arrangements

Home office reimbursement program

Baby bonus & parental leave top up

Online learning and networking

EV purchase incentive

Medical and dental benefits

Retirement savings program

Job summary

Geotab is seeking a Technical Support Specialist - Bilingual Portuguese to diagnose and resolve hardware and software issues for Geotab products and partner technologies. You will support customers via phone, chat, and email, document cases, and contribute to our 24/7 operations.

Ideal candidates have 1–3 years in customer service or tech support, proficiency in Excel and at least one programming language, and a willingness to work rotating shifts.

Qualifications

• 1–3 years of experience in a customer service or technical support capacity.
• 1–3 years of experience troubleshooting technical hardware and/or software issues.
• Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued.

Responsibilities

• Troubleshoot and resolve technical issues for Geotab and partner products.
• Handle support cases from initial contact through resolution with detailed documentation.
• Contribute to 24/7 support operations and collaborate with internal teams on complex issues.

Skills

English

Portuguese

Education

Engineering/CS degree

Tools

Excel

SQL

Python

C#

JavaScript

Google BigQuery

Google Sheets/GSuite

Job description

Geotab is seeking a Technical Support Specialist - Bilingual Portuguese to diagnose and resolve hardware and software issues for Geotab products and partner technologies. You will support customers via phone, chat, and email, document cases, and contribute to our 24/7 operations.

Ideal candidates have 1–3 years in customer service or tech support, proficiency in Excel and at least one programming language, and a willingness to work rotating shifts.