Bilingual Tech Support Specialist - English/Spanish

MCI; Addison (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Casual Dress Code

Job summary

MCI is seeking a Technical Support Representative in Addison, Texas to deliver first-level technical support through various channels, including phone and email. The ideal candidate must possess a high school diploma, be fluent in both English and Spanish, and have strong analytical and problem-solving skills.

This role involves troubleshooting hardware and software issues, guiding customers through resolutions, and maintaining documentation. MCI offers a collaborative work environment with benefits such as paid time off and health coverage.

Qualifications

• Must be 18 years or older.
• Basic understanding of computer systems and troubleshooting.
• Previous tech support or IT helpdesk experience is a plus.

Responsibilities

• Provide first-level technical support via phone, chat, or email.
• Troubleshoot hardware, software, and connectivity issues.
• Document all technical issues and resolutions in the system.

Skills

Fluent in English and Spanish

Strong analytical and problem-solving skills

Excellent communication and customer service abilities

Education

High school diploma or GED

Job description

MCI is seeking a Technical Support Representative in Addison, Texas to deliver first-level technical support through various channels, including phone and email. The ideal candidate must possess a high school diploma, be fluent in both English and Spanish, and have strong analytical and problem-solving skills.

This role involves troubleshooting hardware and software issues, guiding customers through resolutions, and maintaining documentation. MCI offers a collaborative work environment with benefits such as paid time off and health coverage.