Bilingual Contact Center Agent (English/Spanish)

MCI; Addison (TX); Sur place; USD 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Paid Time Off and paid holidays

Incentives & Rewards (cash bonuses, prizes)

Health benefits

Retirement savings programs

Disability insurance

Life insurance

Career growth opportunities

Paid training

Casual dress code

Résumé du poste

MCI, located in Addison, Texas, seeks a Customer Service Representative to provide high-quality support through calls, emails, and chats. Responsibilities include managing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will have 1+ years of experience in a contact center, high school diploma, and be bilingual in English and Spanish. Benefits include paid time off, health benefits, and career growth opportunities.

Qualifications

• Must be 18 years or older.
• Ability to multitask and work in a fast-paced environment.
• Must be authorized to work in the United States.

Responsabilités

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products and services.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Meet performance goals related to quality and customer satisfaction.

Connaissances

Strong communication skills

Interpersonal skills

Multitasking

Familiarity with CRM systems

Fluent in English and Spanish

Formation

High school diploma or equivalent

1+ years of customer service experience

Description du poste

MCI, located in Addison, Texas, seeks a Customer Service Representative to provide high-quality support through calls, emails, and chats. Responsibilities include managing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will have 1+ years of experience in a contact center, high school diploma, and be bilingual in English and Spanish. Benefits include paid time off, health benefits, and career growth opportunities.