Bilingual Spanish Call Center Role at MCI | Dallas

Neolife Updates; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI in Dallas, TX is hiring a Bilingual Spanish Call Center Representative to serve as the first point of contact for clients, delivering exceptional customer experience in English and Spanish.

This full-time, on-site role involves handling inquiries across product, billing, and accounts; troubleshooting basic issues; documenting interactions; and contributing to a collaborative team through training and coaching.

Qualifications

• Minimum age 18 with a high school diploma or equivalent.
• Fluent in English and Spanish both spoken and written.
• Experience with computer-based data entry and customer support.
• Typing speed of at least 20 words per minute with high accuracy.
• Reliable wired high-speed internet for work-from-home programs.
• Strong organizational and multitasking skills.
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Willingness to learn new software systems.
• Excellent conflict-resolution and interpersonal abilities.
• Dependable attendance and punctuality.

Responsibilities

• Handle inbound and outbound customer interactions with courtesy.
• Provide product, service, billing, and account support in both languages.
• Troubleshoot basic technical issues and guide customers to solutions.
• Identify opportunities to upsell products or services.
• Meticulously document interactions and requests in systems.
• Adhere to client processes, policies, and confidentiality.
• Escalate complex issues to the appropriate department.
• Participate in ongoing training and team meetings.
• Strive for first-contact resolution through problem solving.

Skills

Bilingual English/Spanish

Data entry

Customer support

Typing 20 wpm

MS Office

Problem solving

Time management

Multitasking

Education

High school diploma

Tools

Windows OS

Microsoft Office Suite

Job description

Urgent Hiring: Bilingual Customer Service Opportunity with MCI in Dallas

MCI, a premier tech-enabled business services firm, is urgently seeking a dedicated Bilingual Spanish Call Center Representative for its Dallas, TX facility. As the first point of contact for clients across multiple industries, you will deliver exceptional customer experience (CX) through inbound and outbound support, leveraging your fluency in both English and Spanish.

Core Responsibilities and Daily Impact

In this full-time, on-site role, you will manage diverse service programs while upholding MCI’s commitment to professional, efficient, and empathetic communication. Key duties include:

• Handling inbound and outbound customer interactions with courtesy and timeliness.
• Providing product, service, billing, and account-related support in both languages.
• Troubleshooting basic technical issues and guiding customers toward resolutions.
• Identifying opportunities to recommend additional products or services when appropriate.
• Meticulously documenting all interactions, requests, and claims in company systems.
• Adhering to strict client-specific processes, compliance policies, and confidentiality standards.
• Escalating complex concerns to the appropriate department or management team.
• Actively participating in ongoing training, team meetings, and coaching sessions.
• Striving for first-contact resolution through effective problem-solving and active listening.

Qualifications and Candidate Profile

Ideal applicants combine strong technical aptitude with a genuine passion for helping others. Mandatory requirements include:

• Minimum age of 18 years with a high school diploma or equivalent.
• Fluent verbal and written proficiency in both English and Spanish.
• Proven experience with computer-based data entry and customer support activities.
• Typing speed of at least 20 words per minute with high accuracy.
• Reliable wired high-speed internet (≥20 Mbps download) for applicable work-from-home programs.
• Strong organizational, time-management, and multitasking skills in fast-paced environments.
• Basic competency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Comfort with Windows-based applications and a willingness to learn new software systems.
• Excellent conflict-resolution, analytical, and interpersonal abilities.
• Dependable attendance, punctuality, and a collaborative team-oriented mindset.

Preferred qualifications include one year of experience in customer service, technical support, inside sales, contact-center operations, or other client-facing roles. Prior exposure to state or federal government programs is advantageous but not required.

About MCI and Career Advancement

MCI stands among the fastest-growing tech-enabled business services companies in the United States, delivering integrated Customer Experience (CX), Business Process Outsourcing (BPO), and digital transformation solutions. Recognized by Inc. Magazine as Iowa’s Fastest Growing Company and ranked among the top 500 privately held firms nationwide, MCI operates ten delivery facilities across North America, Latin America, Africa, and Asia. The company’s expansive portfolio spans automated contact-center solutions, IT services, temporary staffing, claims processing, collections, and application software development.

MCI invests heavily in comprehensive, industry-leading training programs designed to accelerate your professional growth. Successful representatives often advance into supervisory, training, quality-assurance, or operations-management roles within the organization.

MCI fosters an inclusive workplace compliant with equal-opportunity standards and provides reasonable accommodations upon request.