Bilingual Call Center Agent — English/Spanish

MCI; Addison (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Fun Work Environment

Job summary

MCI is looking for Customer Service Representatives in Addison, TX to provide exceptional support to clients. You will assist customers with inquiries, provide technical support, and ensure a best-in-class customer experience.

The ideal candidate will be fluent in English and Spanish, possess excellent communication skills, and have experience in customer service. MCI offers a dynamic work environment and generous benefits, including health insurance and paid time off.

Qualifications

• Must be 18 years or older.
• Previous customer service experience is preferred.
• Strong attention to detail.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently.

Skills

Fluent in English and Spanish

Excellent communication skills

Interpersonal skills

Ability to handle high call volumes

Organizational skills

Education

High school diploma or GED

Job description

MCI is looking for Customer Service Representatives in Addison, TX to provide exceptional support to clients. You will assist customers with inquiries, provide technical support, and ensure a best-in-class customer experience.

The ideal candidate will be fluent in English and Spanish, possess excellent communication skills, and have experience in customer service. MCI offers a dynamic work environment and generous benefits, including health insurance and paid time off.