Bilingual Surgical Coordinator - Seamless Scheduling & Care

Minivasive Pain; Houston (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Minivasive Pain and Orthopedics in Houston, TX seeks a full-time Bilingual Surgical Coordinator to manage scheduling of procedures and ensure a seamless patient experience.

You will verify authorizations, coordinate with providers and hospitals, and maintain precise documentation within the eCW system. The role requires strong organizational skills, excellent communication, and a commitment to HIPAA compliance.

Qualifications

• > High School diploma or GED required.
• "> 1 year of experience in a medical office scheduling setting preferred.
• "> Travel between facilities as needed.

Responsibilities

• Schedule and coordinate surgical procedures per provider instructions and patient diagnoses.
• Communicate with patients for pre-operative instructions and inquiries.
• Obtain and verify authorizations before scheduling surgeries.
• Follow up on canceled or no-show appointments and reschedule as needed.
• Coordinate patient transportation for procedures when necessary.
• Submit information to verification for pre-authorization.
• Manage appointment scheduling, patient follow-ups, and documentation updates.
• Maintain accurate patient records in the electronic medical system (eCW).
• Process prescriptions by fax or email to the appropriate pharmacy.
• Answer calls, address inquiries, and provide excellent customer service.
• Maintain daily logs of patient visits and scheduled surgeries.
• Adhere to HIPAA guidelines and patient confidentiality.

Skills

Clinical knowledge

Organizational skills

Customer service

Clerical processes

Microsoft Office

eCW

Attention to detail

Independent work

Verbal and written communication

Education

High School diploma or GED

Tools

Microsoft Office Suite

eCW

Job description

Minivasive Pain and Orthopedics is looking for a full-time Bilingual Surgical Coordinator to join the team!

SUMMARY: The Surgical Coordinator is responsible for managing the scheduling of surgical procedures while ensuring a seamless experience for patients. This role involves coordinating hospital procedures based on provider orders, verifying necessary authorizations, and maintaining accurate documentation.

ESSENTIAL FUNCTIONS:

• Schedule and coordinate surgical procedures in alignment with provider instructions and patient diagnoses.
• Communicate with patients to provide pre-operative instructions and answer inquiries.
• Obtain and verify necessary authorizations before scheduling surgeries.
• Follow up on canceled or no-show appointments, ensuring rescheduling as needed.
• Coordinate patient transportation for procedures when necessary.
• Submit information to the verification department for pre-authorization.
• Manage appointment scheduling, patient follow-ups, and documentation updates.
• Ensure accurate and complete patient records in the electronic medical system (eCW).
• Process prescriptions by fax or email to the appropriate pharmacy.
• Answer phone calls, address inquiries, and provide excellent customer service.
• Maintain daily logs of patient office visits and scheduled surgeries.
• Adhere to HIPAA guidelines and maintain patient confidentiality.
• Perform other related tasks as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong clinical knowledge, exceptional organizational skills, and outstanding customer service abilities.
• Knowledge of administrative and clerical processes, including record management and office procedures.
• Solid computer skills, with experience in Microsoft Office Suite (Outlook, Word, Excel) and eCW.
• Solid attention to detail, ensuring accuracy in scheduling and documentation.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills, with the ability to interact professionally with patients and staff.

EDUCATION AND EXPERIENCE:

• High School diploma or GED
• One (1) year of experience in a medical office scheduling setting
• Travel between facilities as needed

Please visit our website for more information:

www.minivasivepain.com

Minivasive Pain and Orthopedics is an outpatient clinic network serving the greater local Houston, TX area. Our teams strive to deliver personalized and compassionate care to meet our patients' individualized needs. At MPO, we continue to seek talented individuals who are passionate about making a difference and developing their clinical skillset. Come join our team at Minivasive Pain and Orthopedics and unlock your potential for excellence.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.