Bilingual Surgery Scheduler: Patient Access & Scheduling

Hmutx; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Houston Metro Urology is seeking a dedicated Surgery Scheduler to support two physicians, coordinating procedures and ensuring patient preparedness. You will work closely with specialists, facilities, and staff to manage scheduling, clearances, and pre-op instructions, while delivering compassionate patient service.

This role requires at least two years in a medical clinic, surgical scheduling experience, and bilingual Spanish communication.

Qualifications

• Minimum two years in a medical clinic setting, preferably surgical.
• Surgery scheduling experience required.
• Knowledge of insurance basics and patient demographics processing.
• Excellent customer service and communication skills.
• Bilingual in Spanish.

Responsibilities

• Schedule, coordinate and reschedule procedures and surgeries within 7 business days.
• Coordinate clearances, labs, and ancillary testing when required.
• Verify insurance benefits and calculate patient responsibility.
• Obtain pre-certifications and authorizations from insurers.
• Provide pre-op instructions and financial counseling to patients.
• Collect payments for co-pays, deductibles, and/or co-insurances.
• Document information in the patient medical record.
• Review schedules 2 days prior for accuracy.
• Ensure all clearances and results are received and scanned.
• Communicate with physicians and staff about scheduling issues.
• Answer calls within 24 hours; provide high-level customer service.
• Provide coverage to other areas as needed.

Skills

Surgery scheduling

Customer service

Communication skills

Spanish language

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Houston Metro Urology is seeking a dedicated Surgery Scheduler to support two physicians, coordinating procedures and ensuring patient preparedness. You will work closely with specialists, facilities, and staff to manage scheduling, clearances, and pre-op instructions, while delivering compassionate patient service.

This role requires at least two years in a medical clinic, surgical scheduling experience, and bilingual Spanish communication.