Bilingual Store Service Lead

O'Reilly Auto Parts; Henderson (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Stock purchase plan

Health benefits

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. The role includes shift management in manager's absence; bilingual candidates are encouraged to apply.

The position emphasizes leading the team to deliver top customer service, ensuring program execution, handling special orders, returns, and invoicing while maintaining store standards and daily procedures.

Qualifications

• Strong communication skills.
• Bilingual candidates encouraged to apply.
• Retail sales experience desired.
• RSS Certification is a plus.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure execution of service programs.
• Answer phones according to policy and ensure timely processing of buy online/ship to store and transfers.

Skills

Communication

RSS Certification

Bilingual

Retail sales experience

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. The role includes shift management in manager's absence; bilingual candidates are encouraged to apply.

The position emphasizes leading the team to deliver top customer service, ensuring program execution, handling special orders, returns, and invoicing while maintaining store standards and daily procedures.