Bilingual Retail Service Lead

O'Reilly Auto Parts; Silverton (OR); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Health benefits

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift leadership in the absence of management and encourages bilingual candidates to apply.

Responsibilities include leading the team to deliver outstanding customer service to retail and professional customers, managing show-room service programs, processing transfers and outside purchases, and ensuring

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Spanish language ability is highly desired and useful.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Manage shift duties in absence of store leadership.
• Oversee stock transfers, outside purchases, and returns processing.
• Ensure accurate invoicing and adherence to company policies.
• Coordinate store operations and security procedures.

Skills

Strong communication

RSS Certification

Bilingual Spanish

Customer service

Tools

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift leadership in the absence of management and encourages bilingual candidates to apply.

Responsibilities include leading the team to deliver outstanding customer service to retail and professional customers, managing show-room service programs, processing transfers and outside purchases, and ensuring