Bilingual Retail Service Lead

O'Reilly Auto Parts; Hammond (IN); On-site; USD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, & Vision Insurance

Paid Time Off

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management responsibilities when management is absent.

Bilingual candidates are encouraged to apply, and the team focuses on delivering excellent service to both retail and professional customers. The position involves scheduling, opening/closing duties, processing store transactions, and ensuring

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team executes customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store and store transfers in a timely manner and notify customers upon shipment arrivals.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management responsibilities when management is absent.

Bilingual candidates are encouraged to apply, and the team focuses on delivering excellent service to both retail and professional customers. The position involves scheduling, opening/closing duties, processing store transactions, and ensuring