Bilingual Spanish Universal Banker — Customer Solutions

M&T Bank Corporation; Greenbelt (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank Corporation in Greenbelt, MD seeks a Customer Service Associate to deliver exceptional branch service and resolve customer questions. You will educate customers on Consumer and Business Banking options and promote digital banking tools.

You will handle routine transactions, assist with loan servicing, and ensure AML/BSA/KYC compliance while maintaining accuracy and a customer-centric mindset in a fast-paced retail banking environment.

Qualifications

• High school diploma or GED and 1 year of proven retail sales or customer service experience.
• Ability to fluently communicate verbally with customers in English and another language.
• Strong verbal communication, interpersonal skills, and time management.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and benefits.
• Make recommendations based on customer needs and promote digital capabilities.
• Follow the Bank’s sales process and provide customer-focused guidance.
• Engage in lobby management and greet customers proactively.
• Log and resolve customer complaints in the system.
• Ensure AML, BSA, and KYC compliance processes are followed.

Skills

Retail sales

Customer service

Telesales

Verbal communication

Interpersonal skills

Education

High school diploma or GED

Job description

M&T Bank Corporation in Greenbelt, MD seeks a Customer Service Associate to deliver exceptional branch service and resolve customer questions. You will educate customers on Consumer and Business Banking options and promote digital banking tools.

You will handle routine transactions, assist with loan servicing, and ensure AML/BSA/KYC compliance while maintaining accuracy and a customer-centric mindset in a fast-paced retail banking environment.