Bilingual Spanish Teller: Customer Experience Champion

M&T Bank Corporation; Oxon Hill (MD); On-site; USD 28,000 - 41,000; Full time

Job summary

M&T Bank Corporation in Oxon Hill, MD is seeking a Branch Customer Service Associate to deliver outstanding service, balance cash, process transactions, and educate customers on digital self-service options.

You will greet customers, resolve routine issues, and escalate complex problems while maintaining compliance with bank policies and AML/KYC requirements. This role emphasizes empathy, effective communication, and teamwork in a fast-paced branch environment.

Qualifications

• High school diploma or GED required with 6 months of customer service experience.
• Data entry and cash handling experience is preferred.
• Proficient with internet-based banking tools and digital demonstrations.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience.
• Balance and process customer transactions accurately per Bank Policy.
• Engage customers and educate on digital self-service options.
• Log complaints and escalate issues to resolve promptly.
• Perform branch operations and maintain AML/KYC compliance.

Skills

Customer service

Data entry

Cash handling

Verbal & written communication

Digital literacy

Education

High school diploma or GED

Tools

Internet basics

Job description

M&T Bank Corporation in Oxon Hill, MD is seeking a Branch Customer Service Associate to deliver outstanding service, balance cash, process transactions, and educate customers on digital self-service options.

You will greet customers, resolve routine issues, and escalate complex problems while maintaining compliance with bank policies and AML/KYC requirements. This role emphasizes empathy, effective communication, and teamwork in a fast-paced branch environment.