Bilingual Spanish Teller — Customer Experience Pro

M&T Bank; Washington (District of Columbia); In loco; USD 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

M&T Bank in Washington, DC seeks a bilingual Customer Service Specialist fluent in Spanish and English to enhance the branch experience through in-person service and digital engagement. You will assist customers with transactions, account maintenance, AML/KYC tasks, and escalate issues as needed.

You will balance cash, process transactions, greet customers in the lobby, educate on self-service options, and collaborate with bankers to transition sales opportunities while following bank policies

Competenze

• Fluent in Spanish and English.
• Excellent customer service and data entry skills.
• Proven interpersonal and communication skills.

Mansioni

• Provide exceptional service to branch customers and resolve routine issues.
• Balance and process customer transactions accurately and efficiently.
• Greet customers, manage the lobby flow, and identify self-service opportunities.
• Educate customers on digital banking options and guide self-service usage.
• Log and resolve customer complaints and escalate when needed.
• Transition sales opportunities to banking partners.
• Perform branch-related operations (cash handling, vault, ATM, wires) as required.
• Complete AML/KYC related activities and adhere to regulatory standards.

Conoscenze

Bilingual English/Spanish

Formazione

High school diploma or GED

Descrizione del lavoro

M&T Bank in Washington, DC seeks a bilingual Customer Service Specialist fluent in Spanish and English to enhance the branch experience through in-person service and digital engagement. You will assist customers with transactions, account maintenance, AML/KYC tasks, and escalate issues as needed.

You will balance cash, process transactions, greet customers in the lobby, educate on self-service options, and collaborate with bankers to transition sales opportunities while following bank policies