Bilingual Universal Banker: Customer Experience & Sales

M&T Bank; Worcester (MA); In loco; USD 29.000 - 47.000; Tempo pieno

Descrizione del lavoro

M&T Bank in Worcester, MA seeks a branch associate to deliver exceptional customer service and drive sales for Consumer and Business Banking solutions. You will educate customers, promote digital channels, and handle transactions with accuracy and care.

Experience in retail, call center, or telesales supports success. The role emphasizes strong communication, problem solving, and the ability to refer customers to banking partners as needed. Local presence required.

Competenze

• High school diploma or GED required.
• Minimum 1 year of proven retail sales or customer service experience.
• Ability to communicate clearly in English; second language ability may be assessed.
• Strong verbal and interpersonal skills with time management capabilities.
• Proven prioritization and organizational abilities in a fast-paced environment.

Mansioni

• Educate customers and explain features of Consumer and Business Banking solutions.
• Engage customers to bank with us; promote digital capabilities.
• Explain loan decision criteria at a high level.
• Complete servicing tasks for Consumer/Business Banking relationships.
• Follow sales process and provide customer-focused advice.
• Proactively reach out to retain and expand relationships.
• Manage lobby and greet customers; identify opportunities for product solutions.
• Refer appropriate banking partners when opportunities arise.

Conoscenze

Fluent English

Retail sales

Call center

Customer service

Telesales

Verbal communication

Interpersonal skills

Time management

Organizational skills

Prioritization

Formazione

High school diploma or GED

Sales ability (preferred)

Descrizione del lavoro

M&T Bank in Worcester, MA seeks a branch associate to deliver exceptional customer service and drive sales for Consumer and Business Banking solutions. You will educate customers, promote digital channels, and handle transactions with accuracy and care.

Experience in retail, call center, or telesales supports success. The role emphasizes strong communication, problem solving, and the ability to refer customers to banking partners as needed. Local presence required.